Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Several types of items are exempt from being returned. These include:
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Custom or special-order bathroom faucets and shower sets
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Clearance or final sale items
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Items that have been installed or modified
If you are unsure whether your item is returnable, please contact us before initiating a return.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following situations:
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Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error
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Any item returned more than 30 days after delivery
Refunds
Once we receive and inspect your returned item, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet:
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First, check your bank account again.
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Then contact your credit card company — it may take some time before your refund is officially posted.
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Next, contact your bank. There is often processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at contact@mysticsquarterly.com.
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at contact@mysticsquarterly.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver shipped the order to themselves to give to you later, we will send a refund to the gift giver.
Shipping Returns
You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For questions related to refunds and returns, please contact us at contact@mysticsquarterly.com.
Last updated: June 12, 2026